Wednesday, November 16, 2005

 

Tips for Lawyers: How to Improve your Cross-Cultural Communication

Tips for improving cross cultural communication.

Although training and coaching interventions are the most effective methods of improving cross cultural communication skills, the following are some things that lawyers can do as a step in the right direction.

1) Gain awareness. Become aware that although a gesture, word or response may mean something in your culture; it may mean something totally different to someone from another culture.

2) Take a look at your own culture. Understanding how your worldview and culture impacts your perception of others will help you identify instances where you may tend to use biases or stereotypes when interacting with those who you perceive as different.

3) Try a little understanding. In trying to better understand your clients and their motivations, understand the impact that culture plays on their values, perspectives and behavior.

4) Listen closely and pay attention. Try to focus on verbal as well as non-verbal cues and the behavior of your client. If the client seems distracted, confused, or ill at ease, ask questions.

5) Suspend judgment as much as possible. Approaching people from other cultures in a judgmental manner will hinder your ability to gain a clear understanding of the situation.

6) Be flexible.Flexibility, adaptability and open-mindedness are critical to effective cross cultural communication. Understanding, embracing and addressing cultural differences will lead to better lines of communication, client service and lawyering. Lawyers who are willing to address cultural issues when dealing with clients and colleagues will enhance client relationships and improve their ability to problem solve and negotiate.

Cultural competency is a developmental process that evolves over an extended period through the proper use of competency assessments, training and coaching.

Effective cultural competence training programs should take a multi-dimensional approach and focus on helping individuals gain skills, knowledge and attitudes that encompass five elements:

1. Awareness, acceptance and appreciation of difference;

2. Awareness of one's own cultural values;

3. Understanding of the dynamics of difference;

4. Development of cultural knowledge;

5. Ability to adapt and practice skills to fit the cultural context of co-workers, managers, clients and/or customers. Most importantly, programs should be sensitive to the needs of all participants and structured in way to create a safe learning environment where each participant’s opinion is respected and valued regardless of where the individual’s skill level may lie on the cultural competence continuum.

Keep in mind that improving cross cultural communication and cultural competence is a process and a journey so be patient with yourself. Your commitment and desire to improve will go a long way toward enhancing the service you provide your clients as well as the overall quality of your lawyering skills.

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